eufy BoostIQ RoboVac 11S, Robot Vacuum Cleaner, Super-Thin, Super-Strong Suction, Quiet, Self-Charging Robotic Vacuum Cleaner, Cleans Hard Floors to Medium-Pile Carpets, Black

1. How does RoboVac navigate? RoboVac uses Bounce technology to navigate when cleaning.

RoboVac changes directions when it encounters obstacles and works in a back-and-forth traveling motion. Bounce Navigation means that RoboVac will follow a random path when cleaning. This method is still proven to cover an entire room over time.

2. What are the optimal uses for RoboVac 11 slim?

– Use low- to medium-pile carpets, tile, laminated, and hardwood floors.

– Move cables out of the way to avoid entanglement. 5 cable ties are provided in the package to help you better organize wires and power cords.

3. My RoboVac cannot be activated. What can I do?

-Make sure the battery is fully charged.

-Replace the batteries in the remote control.

-Make sure the remote control is within range (10 ft/3 m) of RoboVac.

-Still have trouble? Turn off the main power switch and then turn it back on.

4. What if RoboVac suddenly stops working?

– Check if RoboVac is trapped or stuck on an obstacle.

– Check if the battery level is too low.

– If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.

5. Will RoboVac fall down stairs when working?

No. Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They may work less effectively if they are dirty or on very dark-colored floors. Placing a physical barrier to block off problem areas is recommended.